FREQUENTLY ASKED QUESTIONS
Freight fees?
Expedition 134 offers FLAT RATE SHIPPING regardless of how many you order. Queensland (excluding North QLD – Rockhampton Nth), New South Wales, Victoria – $29.95
North Queensland, Tasmania and South Australia – $49.95
Northern Territory and Western Australia – $69.95
HOW TO ASSEMBLE YOUR NEW EXPEDITION 134 BOX
Assembly Instructions?
If you’ve bought some of the Expedition 134 storage boxes and are wondering how to attach the lids and latches, the Expedition 134 Assembly video will assist.
Due to the custom seal, some people have reported an initial difficulty getting the middle latch closed down once they have assembled the lids. Rest assured, this is pretty normal and will come good as soon as the seals have been compressed for a while. The trick to getting it closed is to pull the tub upwards as you push down on the latch. It might be tough at first but it will close. Then leave the boxes closed for a 72 hrs or a few days to allow the seals to compress, and this issue will be a thing of the past. I also recommend keeping the boxes closed when not in use. Seal will always have a memory and want to bounce back into its normal position.
WHAT TIME WILL MY DELIVERY ARRIVE?
All orders are delivered on date identified in tracking information provided through the TNT or Australia Post. There are some exceptions to this but all orders are delivered by 5pm.
Priority or express deliveries to business addresses should arrive by 5pm.
Please note that delivery windows are wider on big occasions such as Father’s Day, Christmas etc.
Workplaces should be delivered by 5pm and residential addresses delivered by 6pm. Note these times may be extended due to the volume sent on these occasions. Our drivers will do their best to deliver within these time frames but there may be situations beyond our control.
authority to leave?
Products will be left by default as Authority to Leave (ATL), and customers should leave a comment as to where to leave it when completing the order. If no agreement is made for Authority to leave then customers accept additional charges for redelivery.
what areas do you deliver to?
We deliver to all major cities in Australia and most regional locations.
what happens if the recipient isn't home?
If the recipient isn’t at home, a few things will happen:
The courier will leave the goods at the front or back door if the recipient isn’t home and if there is a safe place to do so
If the driver is unable to leave the package, the box will be sent back to the relevant depot and a re-delivery can occur for an additional fee.
What happens if i provide you with the wrong address?
If you provide us with an incorrect address and we deliver your order as per your instructions, then we accept no responsibility for the mistake.
If we are unable to deliver to the address, the order is returned to base. We can redeliver the order at a charge of 50% of the original order cost plus the additional delivery charge.
If we are unable to re-deliver on the same day then you will need to arrange with the delivery company for collection at their depot or delivery at extra charge.
how much does a re-delivery cost?
50% of the original order cost plus the additional delivery charge.
po boxes or parcel lockers?
We cannot deliver to PO Boxes or parcel lockers.
RETAILERS:
Please contact us if you are a retailer and would like to stock the Expedition 134 Storage boxes or quick release straps.
Contact us at [email protected] or 1300397134
INTERNATIONAL CUSTOMERS and RETAILERS
For international customers please refer to our Retailer list on the website to see if we have a retailer in your country.
Otherwise please contact [email protected]